Shipping Policy

At Pixel Arcad, we aim to prepare and deliver your trading card, hobby box, and collectible orders with care. This policy explains our shipping coverage, processing times, delivery estimates, and how to get help with your shipment.

1. Shipping Coverage

We currently ship to addresses within the United States.

If you would like delivery outside the United States, please contact us before ordering to confirm whether shipping is available.

2. Order Processing

In-stock orders are generally processed within 1–2 business days after payment has been confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders received during weekends or holidays generally begin processing on the next business day.

Processing time is separate from the time your package spends in transit. Pre-orders and backordered items follow the availability information described below.

3. Estimated Delivery Times

Once an order has shipped, delivery generally takes 3–5 business days.

For an in-stock order, please allow:

• Order processing: 1–2 business days.

• Shipping transit: 3–5 business days after dispatch.

These timeframes are estimates. Actual delivery may vary because of your location, carrier operations, weather, holidays, or other shipping disruptions.

4. Shipping Charges

Applicable shipping charges are displayed at checkout before you complete your purchase.

When an order qualifies for a free shipping offer, this will be reflected at checkout. The shipping charge confirmed when you place your order applies to that order.

5. Shipping Address and Address Changes

Please provide a complete and accurate delivery address, including your apartment, suite, or unit number where applicable.

If you discover an address error after ordering, email contact@pixelarcad.com as soon as possible with your order number and the correct address.

We will try to update the address before dispatch. Changes may no longer be possible once an order is being prepared or has shipped.

If a package is returned because the address supplied was incorrect, incomplete, or undeliverable, additional shipping charges may apply to resend it. We will explain any applicable charges before arranging reshipment.

6. Shipment Tracking

Tracking information will be provided when available after your order ships.

A newly created tracking number may not immediately display shipment activity. Please allow time for the carrier to collect, scan, and update the package.

Orders shipped in separate packages may have more than one tracking number.

7. Delayed or Missing Packages

If your shipment is delayed or its tracking has stopped updating, contact contact@pixelarcad.com with your order number and tracking details.

We will review the shipment information and help investigate with the carrier where appropriate.

If tracking shows delivery but you cannot find your package:

• Check your mailbox, entrance, and other usual delivery locations.

• Ask household members, neighbors, or building management.

• Check any secure package area or delivery instructions.

• Contact the carrier for additional delivery information.

If the package remains missing, contact us so we can review the situation and help with the next steps.

8. Damaged or Incorrect Deliveries

Please inspect your shipment after delivery. If the package or its contents arrive damaged, or you receive an incorrect item, contact us promptly.

To help us investigate, please include:

• Your order number.

• A description of the issue.

• Photographs of the product and packaging, where possible.

• The tracking number, if available.

Please keep the packaging and affected items while we review the issue. We will explain the available resolution and any return instructions under our Return & Refund Policy.

9. Packaging and Collectible Products

We take reasonable care when packaging trading cards, hobby boxes, and other collectibles to help protect them during transit.

For products sold as sealed, please check the condition of the outer packaging and factory seals after delivery. If you notice an issue, document it and contact us before opening or discarding the packaging where possible.

10. Orders Containing Multiple Items

Items from the same order may ship together or separately depending on availability and fulfillment arrangements.

If your order is split into separate shipments, we will provide the available tracking information for each package.

11. Pre-Orders and Backordered Items

Products identified as pre-orders or backordered items are not subject to the standard processing timeframe for in-stock products.

Expected availability or shipping information will be provided on the product page or through order communications. Release dates and availability estimates may change.

If your order combines in-stock products with pre-order or backordered items, shipment arrangements will depend on product availability and any information provided when ordering. Contact us if you need clarification about a combined order.

12. Cancellation Requests

To request cancellation, email contact@pixelarcad.com as soon as possible and include your order number.

We will make reasonable efforts to accommodate your request before dispatch. Once an order has shipped, cancellation may no longer be possible, and our Return & Refund Policy will apply to eligible returns.

13. Contact Us

For questions about shipping, tracking, or delivery, please contact:

Pixel Arcad
606 Lucerne Ave
Lake Worth Beach, FL 33460
United States

Email: contact@pixelarcad.com
Phone: +1 (754) 246-7981
Website: pixelarcad.com