Return & Refund Policy

At Pixel Arcad, you may request a return of an eligible product within 30 days of delivery. This policy explains the conditions and how to contact us for assistance.

1. Return Eligibility

To qualify for a standard return, the item must:

• Be the product purchased from Pixel Arcad.

• Be unused, unaltered, and in its original condition.

• Include its original packaging and components where applicable.

• Remain factory-sealed if sold as a sealed product.

Submit your return request within 30 days of delivery and follow the return instructions provided by our support team.

2. Opened Collectibles

Opened trading card packs, hobby boxes, cases, or other sealed collectibles generally do not qualify for change-of-mind returns.

This condition does not remove your rights if an item arrived damaged, defective, incorrect, or materially different from its description.

3. Damaged, Defective, or Incorrect Items

Contact contact@pixelarcad.com promptly if there is an issue with your delivery.

Include your order number, a description of the problem, and photographs of the product and packaging where possible. Keep the items and packaging while we review the issue.

Depending on the circumstances and applicable law, the resolution may include a replacement, return, or refund.

4. Requesting a Return

Email us with:

• Your name and order number.

• The email address used at checkout.

• The item you wish to return.

• The reason for the return.

Do not send items back until we provide return instructions. Our contact address is not automatically the correct return destination; the appropriate address may depend on the order.

5. Return Shipping and Costs

We will explain the return shipping arrangements and any applicable costs when authorizing your return.

Any proposed shipping deductions will be communicated before you proceed. Remedies and costs for damaged, defective, or incorrect items will be handled in accordance with applicable law.

6. Refund Processing

After an authorized return is received and inspected, we will tell you whether the refund is approved.

Approved return refunds are generally processed within 3–5 business days after approval, using the original payment method.

Your bank or payment provider may need additional time to display the credit. If a refund does not appear after the provider’s usual processing period, contact us for assistance.

7. Reduced or Refused Refunds

A return may be refused or a refund reduced when the item was opened contrary to the return conditions, used, altered, damaged after delivery, returned incomplete, or does not match the item purchased.

Late requests may also be ineligible. We will explain any refusal or proposed reduction. These conditions do not override mandatory consumer rights.

8. Exchanges

Contact us before sending an item for exchange. Exchanges depend on replacement stock and the condition of the returned item. If a replacement is unavailable, we will discuss the available resolution.

9. Cancellations and Unshipped Orders

Contact us promptly to request cancellation before dispatch. Once shipped, the standard return process may apply.

If we cancel an order because it cannot be fulfilled, we will refund the amount paid for the canceled merchandise and any related charges that must be refunded. Rights relating to shipment delays are described in our Shipping Policy.

10. Policy Changes

Changes will be published on this page. The policy applicable when you ordered generally governs that purchase, subject to mandatory law.

11. Contact Us

Pixel Arcad
606 Lucerne Ave
Lake Worth Beach, FL 33460
United States

Email: contact@pixelarcad.com
Phone: +1 (754) 246-7981
Website: pixelarcad.com

Please obtain return instructions before sending merchandise to this address.